I have had several mails from people whose tailgates have been stuck. I tried as much as possible to help but VW had secured the locking mechanism from tampering from the outside of the car through the rear number plate lights.
Just this weekend the same thing happened to me and I got it opened quite easily.
If any of you need help, do send me a mail.
My nick was Indian but cant log in using the nick so I had to register again.
I'm interested- I just bought my EV and had to replace the hatch cover because the previous owner had this issue and had to cut the trim out. It isn't fun to put that thing back on! In case this happens again, I'd like to be prepared.