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Audi TT 2000-2006 Am I getting screwed?


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Last Post: Sep 13, 2010 9:10 PM Last Post By: archebald23
nSpectre

Posts: 5
Registered: 07/10/07
Am I getting screwed?
Posted: Dec 26, 2007 6:45 PM
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(Apologies for the length)

When I bought my like-new 2001 TT Quattro less than a year ago I knew there were a few odds and ends I needed to take care of. New tires, O2 sensor, lateral G-force sensor, 20k service and the Wind Deflector behind the headrests only rose up about 6 inches.

Over time I'd drop it in the local high-profile Audi dealership and have them address a few things.

Over a few visits they checked out the Wind Deflector, stating each time that it was the motor that was the problem. The motor would cost around $850 to replace, with an additional ~$900 in labor.

Seemed a bit excessively priced for a motor and worm gear so I got Bentley's CDrom and gave a look-see at replacing it myself. Decided, what with special tools, I really didn't want to deal with something this involved.

So recently I put the car in again to replace a bulb, fix some insulation detaching and, what the hay, it's Christmas, let's fix the final problem to be fixed... the Wind Deflector.

They ended up fixing the small stuff, reported once again that it's the Wind Deflector motor that needs to be replaced, but they would need to order the part. I okay'ed the ordering of the part and picked up my car.

After a couple days not hearing anything from the dealer, I call and they explain that the motor has come in, but the Wind Deflector has not. I stopped them and explained that after three inspections no tech has mentioned any problem with the Wind Deflector itself, just the motor. And it actually does raise up a good 6 inches, and lowers just fine, every time. I seriously don't think anything is wrong with the entire Deflector. And a close inspection of Bentleys CDRom seems to support that. I can see the two worm gears and related toothed belt. The motor and controller. It's a very simple mechanism.

So that day I take the car into the shop, go to pay for the part and they bring out this large box, curiously the size of the entire Wind Deflector assembly as a whole. I try to get some explaination from them for the disparity and they try to tell me that the motor cannot be ordered separately from the entire Deflector assembly (remember!: the motor had come in, but the deflector had not!)

I call BS and cancel the entire deal.

Are they right? They cannot order a motor (V186) nor even a control module (J531) separately and must replace the ENTIRE deflector assembly?

Or am I right? They're full of BS and are trying to sell me more than is required to actually fix the problem.
nSpectre

Posts: 5
Registered: 07/10/07
Re: Am I getting screwed?
Posted: Jan 3, 2008 4:11 PM   in response to: nSpectre in response to: nSpectre
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Anyone?


Bueller?

mighty9

Posts: 50
Registered: 08/05/05
Re: Am I getting screwed?
Posted: Jan 4, 2008 9:20 AM   in response to: nSpectre in response to: nSpectre
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What did they say when you confronted them as to why the motor hadn't come it, but now they have the entire assembly?
It sounds as if they are being less than straightforward with you because they want your money. It's a little like saying to fix your power window, we need to order a replacement door for you.

But on the other hand, you seem to have enough knowledge and the Bentley CD, that a phone call to another dealer's parts dept. may answer your question. The motor itself has a part number, try asking for that number and see what they say.

FWIW, I've found Audi parts help to be the worst ever encountered with any make, almost hostile- especially when they figure out I do most of my own work.
nSpectre

Posts: 5
Registered: 07/10/07
Re: Am I getting screwed?
Posted: Jan 7, 2008 4:02 PM   in response to: mighty9 in response to: mighty9
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I didn't confront them at that time, per se. As soon as they said I could not purchase the motor separately from the entire unit I basically told them, "Not a chance. Forget the whole thing" and split.

Last Friday I found an Audi dealership right near my work, which when googled for the address it directed me to an off-site repair facility that supports the actual showroom/repair depot located nearby.

I chatted up the friendly parts dept and the gentleman was nice enough to look the part up for me. #8N7-959-111. $171.53

That's a far cry from the $1,680 the other dealership was quoting, regardless of the cost of labor.

I spoke with the service manager of this new dealership and explained my predicament, which raised his eyebrow. I showed him the operation of the wind deflector and he's going to discuss the mechanical aspects of it with one of his top techs.

Once I've determined the actual CAUSE of my problem (motor, gear, deflector path obstruction) I'll determine whether I need to track down the proper person in the Audi hierarchy and lodge a formal complaint.

This should be interesting.
mighty9

Posts: 50
Registered: 08/05/05
Re: Am I getting screwed?
Posted: Jan 11, 2008 3:31 PM   in response to: nSpectre in response to: nSpectre
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Glad you got the correct info. Instead of wasting your time writing a letter, I suggest the time is better spent reading the manual and studying the problem. Go boldly forth. Make sure you have the proper tools and a place to work. This is all covered in the book. Be patient and methodical. If you happen to make a mistake, learn from it. Try again. Keep after the problem until you have solved it.

The way to really advance your knowledge with cars is to do as much as you can yourself. If you really want to get back at the dealer, forget letters and phone calls. Do it yourself. Take your power back!
nSpectre

Posts: 5
Registered: 07/10/07
Re: Am I getting screwed?
Posted: Jan 14, 2008 4:01 PM   in response to: mighty9 in response to: mighty9
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Heh. Yessir. Been doing that since I was 17 and very poor. Had to do all my own maintenance, including replacing main bearings in my 302 V8 on the street by driving the front wheel up onto the curb, crawling underneath, dropping the crossmember and the oil pan, removing the main caps then tamping out each bearing with a feeler gauge. :)

Had tons of single-use tools like pickle forks, wheel/gear removers, spring/ring compressors, etc.

This Deflector job is rated at 5.5 hours and involves a ton of effort to get to the actual mechanism, at the risk of busting panel clips, etc. It also involves specialized tools. Now that I'm getting older with a lifetime of repairs behind me and now with a quid or two in my pocket... it's actually worth it to have a professional do a job like this.

I do have good news to report with the new dealership. I took it in to have the deflector examined again. I also gave them a test of replacing the brakes as I'd recently begun hearing what I assume to be the metal brake-pad wear indicator tab squeeling against a rotor.

Their service tech examined what he could of the deflector and reported that it appears the motor is working fine (it travels a good 6" up and down just fine). He's pre-ordered a belt and the two threaded rods and will replace only what is needed when I bring it in for the full tear-down and repair.

On the brakes, they only replaced the rear pads and reported the rotors are all well within tolerance. The front pads are at 60%. I am absolutely certain that the old dealership would have replaced all pads and likely sent the rotors out to be worked whether they needed them or not.

Looks like I've found an ethical and honest repair facility. I never knew they were so close to me because their store-front signage is Porsche only. No mention of Audi. :)
twoquattro

Posts: 43
Registered: 10/28/05
Re: Am I getting screwed?
Posted: Jan 18, 2008 5:49 PM   in response to: nSpectre in response to: nSpectre
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Just thought I'd throw in my 2 cents here. I'm on my fourth Audi since 1987. This includes my wife's 98 A4 and my new to me 99 A6 Avant. Over the years I've done maybe 80% of the work myself, through necessity at first and now because of this little adage that I'll share with you:

"Nobody give a f___ about your car but you. To everyone else it's either a source of revenue or something in the way of them going home on time. If this isn't true then you are extremely lucky"

I've done business with one dealership for most of 20 years. Their repairs are pretty good and accurate, their prices have become exhorbitant. $750 to replace 1 O2 sensor, after already paying $75 for the diagnostic. Sorry, I had to draw the line.

On the other hand I bought the A6 from a different dealer. 87K but in seamingly good condition. Car springs a massive oil leak a week later. Add it to the list of things for them to fix. They fix the valve cover gaskets and cam tensioner seals, over fill the oil by two quarts and give me the car back. It still leaks. Take it back to rectify the situation and they say it's the oil pan gaskets, both upper and lower. OK new charge. They do the repair give me the car back and guess what? Still leaks. OK take it back again. They tell me it's the front crank seal (how they can tell that without removing the pulley is beyond me). I might mention here that the seal is new. Done, by me with the Timing Belt service. They want me to pay for another repair. Nope. Parts darts. They're guessing. The best part is that they claim that all of these leaks just happened for no reason all all, just chance. Excessive crankcase pressure? Not likely!

Complain to Audi? This is it in a nutshell. They listen courteously and make a file. Then they ask the dealer for technical information. Whatever the dealer says is golden. If you offer documentation, like photographs it counts for nothing. Once I sensed this I asked, and was told that they depend on the dealership for the true information. Excellent! So that 12/12 authorized repair guaranty? Worthless. Time spent on the phone? Pointless. The person you talk to will not be a tech and may not understand what your talking about, no matter how well you explain it, so you really can't make your case.

Glad you found a good repair place. Hang on the them.
nSpectre

Posts: 5
Registered: 07/10/07
Re: Am I getting screwed?
Posted: Jan 21, 2008 5:57 PM   in response to: nSpectre in response to: nSpectre
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It's Confirmed. They did try to screw me.

The new dealership was kind enough, at my request, to give me a call when they had the deflector disassembled. I examined it and it was definately not the motor. It was the threaded shafts. While the inner part of the shaft is metal, the threads are plastic (Audi! WTF were you thinking?!)

My guess is that in the past something blocked the upward travel of the deflector. The motor was powerful enough to snap the threads at that point. Which explains why it would travel up only about 6". I had them replace the shafts and the belt.

Parts -- $171. A **** of a lot better than ~$850!

Labor was still $750 and I understand why. It really was a 5 hour job. The beast was not easy to get to.

Interestingly, another TT had just come into the shop for the EXACT same problem while I was there. :/

In conclusion, to anybody in the Los Angeles area, eschew Audi of Downtown LA. Go instead to Beverly Hills Porsche at 10959 Santa Monica Blvd in Westwood. They'll treat you right.
archebald23

Posts: 14
Registered: 07/14/10
Re: Am I getting screwed?
Posted: Sep 13, 2010 9:10 PM   in response to: nSpectre in response to: nSpectre
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To avoid getting screwed, one should find time to research first on prospective shops. There are shops out there that are well verified by consumer groups. Here's a list of verified Los Angeles auto repair shops i got from AutoMD.These shops should treat you right.

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